Refund Policy

Effective Date: 19 June 2026
Last Updated: 9 August 2026

This policy is operated by BABY BEE BLOSSOM (PTY) LTD trading as Baby Bee Blossom. Nothing in this policy limits rights you may have under the Consumer Protection Act, 2008 that cannot lawfully be excluded.

Contact for returns & refunds: info@babybeeblossom.com · +27 71 687 0787 (WhatsApp)

Our approach (please read first)

We do not accept change-of-mind returns or refunds.
If you simply no longer want an item, ordered the wrong product by mistake, or changed your preference after purchase, we cannot accept a return for that reason.

We are reasonable when something is our responsibility or the product is defective / damaged / wrong, as set out below. In those cases we will prioritise making it right.

14-day reporting window: You must contact us within 14 days of delivery to raise an eligible claim. Claims raised after 14 days may be declined under this store policy (without limiting any rights you may still have under the Consumer Protection Act for genuine defects).

Because many of our products are baby feeding, soothing, and personal-use items, hygiene and safety rules are strict.

What we will help with

Contact us within 14 days of delivery if:

1. Defective product — the item does not work as described, is unsafe, or fails under normal use
2. Damaged in transit or on arrival — packaging or product arrived damaged
3. Wrong item or wrong variant — we sent a different product, size, colour, flow rate, or option than you ordered
4. Missing item — something paid for is missing from the parcel

Condition of the item

For us to accept a claim (other than a clear manufacturing defect you had to open the product to discover):

• The product and packaging should still be unopened and unused where that is reasonably possible; or
• The product is defective (faulty under normal use); or
• We supplied the wrong item / wrong variant.

Opened hygiene, feeding, or personal-use products are only considered where we accept a defect claim (or we clearly sent the wrong product). Please do not open items to “try” them if you intend to dispute a wrong-item delivery — photograph the sealed parcel and labels first where possible.

Please email info@babybeeblossom.com with:

• Your order number
• Clear photos of the issue (and the packaging if damaged or unopened)
• A short description of the problem
• The delivery date (if known)

We may ask for a short video or extra detail. We evaluate each case in good faith.

If we accept the claim as our responsibility, we will arrange replacement, repair, store credit, or refund as appropriate, and we will cover reasonable return courier costs when a return is required. Do not post anything back until we email authorised return instructions for that order.

What we do not accept

We do not accept returns or refunds for:

• Change of mind (“I don’t want it anymore”)
• Ordered the wrong product / size / option yourself (please check size and options carefully before checkout)
• Claims first raised more than 14 days after delivery (except where the law requires us to consider a genuine defect)
• Opened, used, or worn items that are not defective and not a wrong item we supplied
• Broken hygiene seals, used bottles, teats, soothers/pacifiers, feeding accessories, or similar personal-use products (unless we confirm a manufacturing defect and instruct a return)
• Custom, personalised, or made-to-order products
• Sale, clearance, or final-sale items (unless defective, damaged, or wrongly supplied)
• Gift cards
• Items returned without prior written authorisation
• Walk-in returns, or parcels sent to any address we did not give you for that specific return

We do not accept walk-in returns. We do not publish a public returns address. Unauthorised parcels may be refused or returned to sender at your cost.

How authorised returns work

1. Email us first — do not ship anything yet.
2. If we authorise a return, we send written instructions (collection, label, or temporary return address for that case only).
3. Pack the item securely as instructed.
4. We inspect when received.
5. We confirm replacement, repair, credit, or refund (if approved).

Return courier costs

Outbound delivery fees already paid are only refunded when we agree that is fair for an approved claim (for example full order cancelled as our fault).

Refunds (when approved)

We only refund when a claim is approved under this policy or where required by law.

• Refunds go to the original payment method.
• After we receive and inspect an authorised return (if needed), approved refunds are typically processed within 5 business days (your bank or card provider may take longer to show the credit).
• We may refuse a refund if the item was returned without authorisation, is incomplete, shows misuse, or does not match the claim.

Order cancellation before dispatch

If your order has not yet been dispatched, contact us as soon as possible at info@babybeeblossom.com. We will try to cancel it. Once it has left for delivery, this refund policy applies.

We may cancel an order for stock, pricing error, fraud risk, or other legitimate business reasons. If we cancel, we refund amounts paid for that order.

Your rights under South African law (CPA)

Under the Consumer Protection Act, 2008, you have rights regarding goods that are defective, unsafe, or not of good quality or fit for purpose. This store policy does not remove those rights.

Change of mind is not a CPA cooling-off right for ordinary online retail of goods you ordered and received as described. If you believe a product is defective or not as described, contact us first and we will prioritise resolving it.

Contact

Returns and refunds: info@babybeeblossom.com · +27 71 687 0787 (WhatsApp)

BABY BEE BLOSSOM (PTY) LTD
Online store — Ballito, KwaZulu-Natal, South Africa

Please do not visit us in person or send returns to any address that was not given in written instructions for your specific order.